Shipping and delivery
Here at Warner Bros Online shop we want you to be 100% happy with your purchase, and will do everything we can to make sure you are.
You will receive an email to confirm that your item has been sent. Our aim is to have all items despatched within 1 working day. Our warehouses can dispatch items up to 11pm each day, so we confirm your order has been shipped shortly afterwards.
From dispatch, we would expect you to receive your order within 3-5 working days for our free UK deliveries and within 1 working day if you use our express delivery option. International deliveries will take longer: deliveries within the European Union should take 4-7 working days, and deliveries to the rest of the world should take 6-8 working days. Note that in the case of Royal Mail they will not deem a parcel to be lost until it has been in the postal system for a period of 14 calendar days has passed. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item that won’t fit through your letterbox, please check that your local post office is not holding it for collection.
Delivery within the UK is free on all items via our standard service. For Express delivery in the UK and international orders, we do make a charge in order to cover our increased postage costs. Please check the listing page for full details.
If you’re not home to receive the order
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. This usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
Changes to your order
For security reasons, once an order has been placed we are unable to change the delivery address. Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'
Shipping outside the UK
The WB Shop is UK online retail store and stocks items such as DVDs, Blu-rays and Video Games which may not be compatible with your DVD, Blu-Ray player or games console if you are based outside of the UK. If you do order from outside of the UK, we are able to fulfil orders to most countries – for details please check the individual listing.” .
Delivery on Bank Holidays
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
Missing items from order
We hold so much stock we can’t fit in 1 warehouse, so you may find that if you order one or more items they may be delivered individually. If your order is missing an item, please contact us and we will resolve the matter as quickly as possible.
Not received my order
Should your order not arrive within the estimated time please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries. We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.
Call Us On 0207 462 9905
Monday to Friday 9:30am - 5pm